We guarantee you the highest possible availability for the products you have booked with us, as well as the best service. Because we know that being unreachable or only partially reachable on the internet can cost you a lot of time and money.
We want to support you in the best possible way with your projects, which is why we have precisely defined the assured services such as availability, response time, and processing speed in our Service Level Agreement (SLA). For example, you can find out how quickly we will respond to your inquiries. Furthermore, our support team members are usually faster in responding, and depending on the scope of the request, they typically react within minutes.
The SLA for each product can be found in the tariff overview under ’Service & Support.’
We promise to do our best for you and your online success!